Account deletion

How to delete your account

Sign in, open Settings & support, and type DELETE in the account-deletion confirmation. This verifies the request against your authenticated account; an email address or guessed user ID cannot delete an account.

Recovery period

The request immediately disables normal application use and starts a 30-day recovery window. During that window you can sign in to the account-recovery page and deliberately restore your account.

Active paid billing

If you own an active paid subscription, Coach My Match first disables future renewal using the same monthly or annual cancellation policy described in the Terms. The deletion request does not proceed unless the billing provider confirms that renewal is disabled. Billing linkage remains only as needed to reconcile cancellation, charges, refunds, disputes, and legally required records. Cancellation alone does not create a prorated refund.

Finalization

After the recovery window, the lifecycle service finalizes deletion and removes private Profile, Coach, memory, People, Coaching Plan, media, feedback, and related product records. Uploaded storage objects are removed before their metadata. An active partner relationship is ended first; the other person’s account and private data are never deleted. Genuinely shared history may remain available to the surviving participant with your identity minimized.

Backups and limited records

Finalized private content is excluded from normal product access, AI retrieval, and analytics. Backup copies age out under the documented operational window. Minimal security, fraud, billing, or legal records may remain where reasonably necessary, without preserving private Coach content for those purposes.